All purchases made in the online store at www.solelisboa.com are subject to Portuguese law.
S.O.L.E Lisboa accepts exchanges/returns of items within the deadlines mentioned below and according to the store where the items were purchased.
For an exchange/return to be successful, the item must be delivered in perfect condition, in the same way it was sold and accompanied by the respective invoice.
No exchanges/returns are made for items that have been altered, washed, used, have odors, or are in any way damaged by misuse.

S.O.L.E Lisboa is not responsible for the misuse of its items, nor for their incorrect washing. We always suggest that you consult the CARE AND WASHING INSTRUCTIONS section.
Before each purchase, we also suggest that you consult the SIZE GUIDE section, to be able to make the most informed purchase possible.
The customer support team will be happy to help if you have any questions.

In accordance with Decree-Law no. 24/2014, of February 14, the customer has 14 consecutive days to cancel their order or, after receiving it at the chosen address, request an exchange/return.

Different devices may influence the color of the image and therefore may not correspond 100% to reality.
For printed items, the position of the design may vary within the same model. 

For online exchanges/returns, all shipping costs are the responsibility of the customer. We advise that items be sent to us by carrier or registered mail.

We do not make reservations, and for this reason, the item will only leave stock when the exchange is processed. The exchange will only take place when we receive the item at our facilities and it successfully passes our quality control.

• Exchanges:

As soon as the item arrives at our logistics center and successfully passes our quality control, we proceed with sending the new item to the address indicated at the time of the order.

• Returns:

As soon as the item arrives at our logistics center and successfully passes our quality control, the refund will be made using the same payment method used for the order.
Returns have a maximum period of 10 business days to be processed after receipt of the item.
When exchanges are sent outside the European Union, S.O.L.E Lisboa is not responsible for delays and customs costs.
These are the responsibility of the customer.

Send your item along with the online order number to: Comporta Dreamers Lda, Estrada Consiglieri Pedroso, 71, Ed F piso 2, 2730-055 Queluz de Baixo - Portugal