Conditions

All purchases made in the online store at www.solelisboa.com are subject to Portuguese law.
S.O.L.E Lisboa accepts exchanges/returns of items within the timeframes mentioned below and in accordance with the store where the items were purchased.
For an exchange/return to be successfully carried out, the item must be delivered in perfect condition, in the same condition as it was sold and accompanied by the respective invoice.
Exchanges/returns of altered, washed, used, odorous, or otherwise damaged items due to misuse will not be accepted.

S.O.L.E Lisboa is not responsible for the misuse of your items or for their incorrect washing. We always recommend that you consult the CARE AND WASHING INSTRUCTIONS section.
Before each purchase, we also recommend that you consult the SIZE GUIDE section so that you can make the most informed purchase possible.
The customer support team will be delighted to help if you have any questions.

Online store

In accordance with Decree-Law No. 24/2014, of February 14, the customer has 14 consecutive days to cancel their order or, after receiving it at the chosen address, request an exchange/return.

Different devices may affect the color of the image and therefore it may not correspond 100% to reality.
In printed items, the position of the design may vary within the same model.

For online exchanges/returns, all shipping costs are the responsibility of the customer. We advise that the items be sent to us by courier or registered mail.

We do not make reservations and, for this reason, the item will only leave stock at the time the exchange is processed. The exchange will only take place when we receive the item at our facilities and it successfully passes our quality control.

Online exchange/return procedure

Exchanges: As soon as the item arrives at our logistics center and successfully passes our quality control, we will send the new item to the address indicated at the time of the order.

Returns: As soon as the item arrives at our logistics center and successfully passes our quality control, the refund will be made using the same payment method used for the order.
Returns have a maximum period of 10 business days to be carried out after receipt of the item.
When exchanges are sent outside the European Union, S.O.L.E Lisboa is not responsible for delays and customs costs. These are the responsibility of the customer.

How to make online exchanges/returns

Send your item together with the online order number to: Comporta Dreamers Lda, Estrada Consiglieri Pedroso, 71, Ed F piso 2, 2730-055 Queluz de Baixo - Portugal

The shipping costs or customs fees (in the case of extra-community shipments) associated with these exchanges are the responsibility of the customer.
We recommend that the shipment be made by courier or registered mail.